Delivery & Returns
Take advantage of FREE Standard delivery Australia wide, when you spend $50 or more, for delivery within 4-7 business days*. Orders of $49 and under can be delivered for $9.95.
4-7 business days for delivery to metro locations
7-10 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory
Free next day delivery – to select Melb suburbs* on all orders over $50 placed before 3pm AEST (Mon-Thu).
Central – Melbourne CBD, East Melbourne
South – South Melbourne, Port Melbourne, Middle Park, St Kilda, South Yarra, Toorak, Prahran, Windsor, Malvern, Glen Iris, Kooyong, Elwood, Brighton, Hampton, Sandringham
East – Richmond, Cremorne, Burnley, Hawthorn, Hawthorn East, Camberwell
North – North Melbourne, Carlton, Fitzroy, Collingwood
RETURNS / EXCHANGE
We always want to put a smile on our customer’s face. So If you have a change of mind with a Sole Motive purchase and providing the product is unworn, tags are still attached and it is not altered in any way we can provide you with a full refund within 30 days of the original purchase date. Simply return the item with the original invoice to our Sole Motive store 170 Queen St, Melbourne. All refunds will be processed using the original method of payment.
We want everyone to have consumer satisfaction. If you believe your item is faulty, not fit for use, significantly different to the description, does not do what we said it would or what you asked for, please return it to our store as you may be entitled to a repair, replacement or refund.
- Products must be returned within 30 days or receiving their goods.
- Original swing tags must remain attached.
- Item(s) must be in original condition and not been worn, washed, altered, damaged, stained or marked.
- Item must have been purchased in full.
Please email firstname.lastname@example.org to notify us about your exchange or refund and we will send you though instructions on how to make the return.
Once your package is received by Sole Motive, your exchange or refund shall be processed immediately, however please allow 5-10 days for your refund to show in your account.
Return delivery costs are at customers expense for change of mind, or exchange of size / colour. On the rare occasion where you receive the wrong product, or your product is faulty, Sole Motive will reimburse all shipping costs.